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Patient Information

Patient Information

About Us

Welcome to Bella Medspa Complimentary Consultation

Our providers have a genuine passion for helping others achieve their aesthetic goals. We place the utmost attention to detail in all areas of business from client satisfaction to treatments and product selection. We pride ourselves on the relationships we build during the unique consultation process ensuring that the focus is kept on meeting your specific goals. This combination of clinical treatments and spa concierge service is the ultimate anti-aging experience. Indulge in Bella Medical Spa.

How to schedule an appointment:

Patient Information & Policies

What to Know Before Your Visit

At Bella Medical Spa, our goal is to provide personalized treatments and an exceptional patient experience. Before scheduling your appointment, we encourage you to review the following information to help ensure your visit is safe, comfortable, and tailored to your goals.

Choosing the Right Treatment

Not sure which treatment is right for you? Our team can help you explore your options and determine which services may best address your concerns. Some treatments require a consultation before scheduling or receiving treatment. Final recommendations are based on an individual evaluation and clinical suitability.

Medical History

Please provide accurate and complete information regarding your medical history, medications, allergies, previous aesthetic treatments, and any relevant health changes. This information helps your provider determine the most appropriate treatment plan.

Treatment Expectations

Before your appointment, discuss your goals, expected results, potential risks, side effects, downtime, and aftercare requirements with your provider. Results vary by individual, and some treatments may require multiple sessions or ongoing maintenance.

Appointment Preparation

Please review any pre-treatment instructions provided for your specific service and complete required paperwork before your appointment when possible. Treatment-specific instructions may vary.

Arriving for Your Appointment

Please arrive on time to allow adequate time for check-in and preparation. Late arrivals may require rescheduling if there is insufficient time to safely and appropriately complete your treatment.

Frequently Asked Questions

Our team can help you explore treatment options based on your goals and concerns. A consultation may be recommended or required before proceeding.

Some treatments require a consultation before treatment, while others may be scheduled directly. Please refer to the individual service page or contact our team for guidance.

Appointment length varies by service and treatment plan. Please refer to your appointment confirmation or contact our team if you have questions about timing.

We encourage first-time patients to discuss their goals, questions, medical history, and concerns with an appropriately qualified provider. A consultation can help determine whether a treatment is suitable for you.

Some treatments may be combined, while others require separate appointments or recovery periods. Your provider will determine the appropriate plan based on your needs and clinical suitability.

We require at least 24 hours’ notice to cancel or reschedule. Appointments canceled with less than 24 hours’ notice and missed appointments are subject to a $50 fee, subject to the terms of our cancellation policy.

A 5–10-minute grace period may be permitted depending on the service and schedule. If there is insufficient time to complete your treatment appropriately, you may need to reschedule.

Prepaid packages are nonrefundable, except where required by applicable law or the terms of a specific agreement require otherwise. The unused portion may be exchanged for another eligible service or product, or converted to account credit or a gift card, subject to our package terms.

Yes. The unused portion of an eligible prepaid package may be exchanged for another eligible service or medical-grade skincare product, or converted to account credit or a gift card. The exchange is based on the remaining eligible value of the original purchase.

Eligible account credit may be transferred to a Bella Medical Spa gift card for another individual, subject to applicable terms and law.

Bella Medical Spa offers CareCredit and Cherry financing options. Financing is subject to approval and the terms of the selected plan.

Please contact Bella Medical Spa promptly so your concern can be reviewed by the appropriate provider. Seek urgent medical care for severe or emergency symptoms.

Policies

At Bella Medical Spa, we value your time and are committed to providing an exceptional experience for every patient. Our providers often have appointments booked weeks or months in advance, and we appreciate your cooperation in helping us maintain an efficient schedule.

Appointment Reservations

A valid credit card is required to reserve an appointment at Bella Medical Spa. Payment information is stored through our practice management software and handled in accordance with applicable security standards. Authorized personnel may process charges in accordance with our disclosed policies.

Cancellations & No-Shows

We understand that schedules can change. However, we require at least 24 hours’ notice to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments, are subject to a $50 cancellation fee charged to the card on file, subject to applicable law and the terms disclosed at booking.

Last-minute cancellations prevent us from offering appointments to patients on our waiting list. We appreciate your understanding and cooperation.

Late Arrivals

Depending on the treatment and our providers’ schedules, a grace period of approximately 5–10 minutes may be permitted.

Patients arriving late may be asked to reschedule if there is insufficient time to safely and effectively complete the scheduled treatment without affecting subsequent appointments. Late arrivals that result in a missed appointment may be subject to the applicable cancellation fee.

Prepayment for Future Appointments

Patients who miss an appointment or cancel with less than 24 hours’ notice may be required to prepay for future services at the time of booking.
If a patient subsequently misses a prepaid appointment or cancels with less than 24 hours’ notice, the prepayment may be forfeited, subject to applicable law and the terms disclosed at booking.

If an appointment is canceled or rescheduled with at least 24 hours’ notice, the prepayment will remain available as account credit toward a future eligible service.

Children in the Spa

Due to the medical nature of many of our treatments, the use of specialized equipment, and the safety precautions required within our facility, Bella Medical Spa is unable to accommodate children in the spa during appointments.

To maintain a safe, calm, and relaxing environment for all patients, we kindly ask that childcare arrangements be made before your visit.

Policy Acknowledgment

By scheduling an appointment at Bella Medical Spa, patients acknowledge and agree to our appointment, cancellation, and no-show policies, including applicable cancellation fees and prepayment requirements.

Service Refund Policy

Bella Medical Spa is committed to providing high-quality aesthetic treatments and exceptional patient care. Payments for completed services are nonrefundable, except where required by applicable law.
Patients are encouraged to discuss any questions, concerns, or treatment expectations with their provider before undergoing a procedure. If you have concerns following a service, please contact Bella Medical Spa so your concerns can be reviewed and appropriate next steps can be determined.

Nothing in this policy limits any rights or remedies that cannot legally be waived or limited.

Prepaid Services & Treatment Packages

All prepaid services and treatment packages are nonrefundable, except where required by applicable law or the terms of a specific agreement require otherwise.
If a patient purchases a prepaid package and later decides they no longer wish to receive the treatment, the unused portion may be exchanged for another eligible service or medical-grade skincare product, or converted to Bella Medical Spa account credit or a gift card.
The value available for exchange will be based on the remaining eligible value of the original purchase, taking into account any applicable package terms and services already received. Exchanges do not entitle the patient to a cash or payment-card refund.

Eligible account credit may be transferred to a Bella Medical Spa gift card for gifting to another individual, subject to applicable law and Bella Medical Spa’s terms.

Account Credits & Gift Cards

Account credits issued by Bella Medical Spa are nonrefundable and may be applied toward eligible services or retail products.
Eligible account credit may be transferred to a Bella Medical Spa gift card for another individual, subject to applicable law and Bella Medical Spa’s terms.
Purchased gift cards will not have an expiration date, and no issuance, dormancy, or inactivity fees will be charged. Gift cards are nonrefundable and are not redeemable for cash except where required by law.

Promotional credits, complimentary offers, loyalty rewards, and other incentives may be subject to separately disclosed terms, to the extent permitted by applicable law.

Medical-Grade Products & Retail Items

At Bella Medical Spa, we are committed to providing high-quality medical-grade skincare products and retail items.
All sales of medical-grade skincare products and retail items are final. Bella Medical Spa does not offer refunds or exchanges for products purchased, except where required by applicable law or where another remedy is legally required.

We encourage patients to consult with their provider or skincare professional before purchasing products to help ensure they are appropriate for their individual needs.

Adverse Reactions to Products

If you experience an adverse reaction to a product purchased from Bella Medical Spa, please contact us promptly. Discontinue product use when appropriate and seek medical care for severe or urgent reactions.
Bella Medical Spa will review your concerns and, when appropriate, communicate with the product manufacturer and follow the manufacturer’s established process for handling adverse reactions.

An adverse reaction does not automatically entitle a patient to a refund or exchange. Each concern will be evaluated individually, with appropriate attention to patient safety and applicable legal obligations.

Treatment Results & No Guarantee

Bella Medical Spa acknowledges that several variables beyond our control may affect the outcome of treatments and procedures. Therefore, specific treatment results cannot be guaranteed.
Factors that may influence treatment outcomes include, but are not limited to, individual anatomy, patient expectations, lifestyle choices, diet, exercise, hydration, prior skin damage, sun exposure, medical history, skin condition, and adherence to recommended treatment plans and aftercare instructions.
Bella Medical Spa is committed to maintaining its equipment appropriately and ensuring that its providers receive appropriate training and education relevant to the treatments they perform.
Every patient is unique, and individual needs and expectations may differ. We encourage patients to discuss their treatment goals, expectations, potential risks, limitations, and anticipated outcomes with their provider before undergoing any procedure.
Treatment results vary from person to person and are not guaranteed. Dissatisfaction with results does not automatically entitle a patient to a refund. Concerns regarding treatment outcomes or complications will be evaluated individually by the appropriate provider.

Nothing in this section waives any rights or remedies that cannot legally be waived or limited.

General Legal Compliance

Bella Medical Spa administers these policies in accordance with applicable Tennessee and federal law. Nothing in these policies is intended to waive or limit any rights or remedies that cannot legally be waived or limited.
At Bella Medical Spa, we want your experience with us to be as enjoyable and comfortable as possible. Gratuity is entirely optional and never expected. Our priority is to ensure that every patient feels valued, confident, and well cared for throughout their experience.
While tips are never required, one of the greatest compliments you can give us is a referral of your friends and family. We are passionate about what we do, and our greatest reward comes from providing personalized treatments, exceptional care, and results that help enhance your confidence and well-being.
Your satisfaction and comfort are important to us. Please know that you will never be pressured or expected to leave a tip. We appreciate your trust in Bella Medical Spa and the opportunity to be part of your aesthetic journey.

Patient Resources

Preparing for Your Treatment

Your preparation instructions will depend on the service you are receiving. Before your appointment, please review the specific instructions provided by your Bella Medical Spa provider.

Please disclose relevant medical conditions, medications, allergies, previous procedures, and any changes in your health before treatment. Follow all instructions provided by your provider, and contact us before your appointment if you have questions about preparation or eligibility.

After Your Treatment

Aftercare instructions vary depending on the procedure performed. Please follow the individualized instructions provided by your treatment provider, including recommendations regarding skincare, sun exposure, exercise, and other activities when applicable.

Some treatments may involve temporary redness, swelling, tenderness, peeling, bruising, or downtime. Your provider will discuss the potential effects and recovery expectations associated with your treatment.

If you experience unexpected symptoms or have concerns about your recovery, contact Bella Medical Spa promptly. Seek urgent medical attention for severe or emergency symptoms.

Treatment-specific preparation and aftercare instructions should be provided on the corresponding service pages where appropriate.

Privacy Policy

At Bella Medical Spa, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or receive services from our practice.

INFORMATION WE COLLECT

We may collect personal information from you when you interact with us, including but not limited to:

  • Name
  • Phone number
  • Email address
  • Date of birth (when applicable)
  • Health or treatment interests you voluntarily provide
  • Appointment and service history
  • Communication preferences

We collect this information when you:

  • Fill out a contact or lead form
  • Book an appointment
  • Sign up for promotions or marketing communications
  • Communicate with our team via phone, text, email, or social media

HOW WE USE YOUR INFORMATION

We use the information collected to provide a personalized and seamless patient experience, including:

  • Scheduling and managing appointments
  • Responding to inquiries and consultation requests
  • Delivering treatment recommendations and care coordination
  • Sending appointment reminders and follow-ups
  • Sharing promotions, offers, and updates (if you opt in)
  • Improving our services, patient experience, and marketing efforts
  • Ensuring compliance with applicable healthcare and business regulations

TEXT MESSAGING & COMMUNICATIONS

By providing your phone number, you consent to receive text messages from Bella Medical Spa related to appointments, updates, and promotional offers. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying “STOP.”

HOW WE PROTECT YOUR INFORMATION

We take appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

SHARING OF INFORMATION

We do not sell or rent your personal information. We may share information only when necessary to:

  • Provide services through trusted third-party systems (such as scheduling, EMR, or marketing platforms)
  • Comply with legal obligations
  • Protect the safety, rights, or property of Bella Medical Spa and our patients

YOUR CHOICES

You may:

  • Opt out of marketing communications at any time
  • Request updates or corrections to your personal information
  • Request removal from non-essential communications, where applicable

THIRD-PARTY SERVICES

Our website and marketing systems may use third-party tools (such as booking platforms, analytics, or advertising services) that collect limited data to help us improve performance and patient experience.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us: Bella Medical Spa at inquiry@bellamedspa.com or Phone: 931.245.0500 

Financing Options at Bella Med Spa In Clarksville, TN

Financing Options

At Bella Medical Spa, we want to make achieving your aesthetic goals as convenient and accessible as possible. We offer flexible financing options through CareCredit and Cherry to help you find a payment solution that fits your needs.
CareCredit offers promotional financing options, including up to six months of interest-free financing on qualifying purchases, subject to approval and applicable terms.
Cherry offers financing options that allow eligible patients to spread payments over time, subject to approval and the terms of their selected plan.
Whether you’re investing in a treatment or medical-grade skincare, our financing options provide added flexibility so you can plan your aesthetic journey with confidence.
Financing is provided by third-party financing companies. Approval, eligibility, promotional offers, interest rates, and repayment terms vary by provider and plan. Patients are encouraged to review all financing terms carefully before making a purchase.
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Patient Testimonials

We place the utmost attention to detail in all areas of business from client satisfaction to treatments and product selection.

Professional Consulting Woman at Bella Med Spa

Before And After Galleries

Blogs

Contact our experts - Bella Med Spa

Your Beauty & Wellness Preferences

Financing Options with
CareCredit & Cherry

At Bella Medical Spa, we believe that achieving your aesthetic goals should be both accessible and stress-free. That’s why we’re proud to offer flexible financing options tailored to your needs.
We now offer CareCredit with up to 6 months interest-free financing, allowing you to enjoy your treatments without the pressure of immediate payment. For financing options beyond 6 months, we’ve partnered with Cherry, which offers easy, transparent payment plans to help you invest in your skincare and wellness journey over time.
Whether you’re purchasing skincare products or booking your next treatment, our financing options are designed to make self-care simple, affordable, and convenient.
Click the logos below to learn more and apply today.

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