- Appointment Policy
Arriving late will deprive you of valuable treatment time. If our protocols allow, we will try to perform your entire treatment in the remaining time. However, reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).
- Cancellation Policy
Credit Cards will be required to reserve all appointment times. Credit card information is stored within a secure portion of our software, and complete credit card information cannot be viewed once submitted. At Bella Med Spa, your appointments are essential to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your appointment at least 24 hours in advance so that we can fill your spot with clients on our waiting list who would love to visit us. If you do not cancel in advance, you will be charged $50 to your on-file credit card. If you are ten or more minutes late, we may ask you to reschedule your appointment to avoid affecting our punctual clients. If we cannot take you when you arrive, you will be charged $50 to the card on file.
If a client has no shown or canceled after the 24-hour policy window, the client will then be required to prepay for future services at the time of booking. The amount of the prepaid service is nonrefundable if the policy is violated. If the appointment is canceled within our policy window, the amount will be credited to the client’s account for future use.
We respect our providers’ time as they are typically booked weeks, if not months, in advance and have significant waiting lists. Last-minute cancellations do not allow us to fill in those gaps. We appreciate you understanding our policy. This will only allow us to provide you and future patients with the best service.
You agree to our cancellation/ No-show Policy by scheduling an appointment at Bella Medspa.
- Children in the Spa
Due to the nature of our business and safety precautions, we cannot accommodate children in the spa.
Please keep in mind that the results are not guaranteed. Many variables beyond our control affect the procedure outcomes, especially individual expectations. We maintain our equipment and continue staff education and training regarding technique. Sometimes the human body does not respond as well as we would like. Lifestyle choices, diet, exercise, hydration, prior skin damage, sun exposure, and many other factors affect the final results. All of our patients are unique and have unique needs and expectations. Please discuss your treatment expectations with us before your treatment because there are no refunds.